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FAQ

Is the machine overheating during use? Plus

Make sure the ventilation holes are not blocked.Blocked vents can reduce cooling efficiency and lead to overheating. Do not use the machine under overload voltage conditions.

How often do I need to replace the filter of the nail dust collector? Plus

Approximately every 2 to 3 months, depending on your frequency of use and salon volume.

What are the nail dust collector’s specifications, power, and adapter type? Plus
  • Power: 26W
  • Battery Life: Up to 2.5 hours of cordless use
  • Adapter Types Available: EU plug, US plug
Where are the products shipped from? Plus

We operate local warehouses in France, Italy, Belgium, Spain, the United Kingdom, and the United States. Other destinations are fulfilled via our European distribution centers or international air freight.Delivery takes 3–6 business days for local warehouse countries.

Returns & Exchanges Plus

To request a return or exchange, contact our support team with your order number and reason for the request. For quality-related issues, a short video may be required.

Damaged Packages Plus

If your parcel arrives damaged, photograph the outer packaging and inspect the item. Contact us with the photos for assistance.

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Step-by-step tutorial