1. Important Shipping Information
As HALMAI is updating its brand logo, the packaging of some products will be gradually replaced. Depending on the product shipped, you may receive either the old or the new packaging. This packaging change does not affect product quality.
Deliveries may be delayed due to extreme weather, public holidays or customs clearance procedures.
If you purchase multiple items in the same order, they may be shipped separately from different warehouses.
2. Shipping Fees
France, Italy, Spain, Germany and Portugal
Free shipping is available on orders of €30 or more, excluding certain island areas.
Belgium and Other European Countries
Orders over €30 qualify for a €5 shipping discount.
The final shipping fee is the amount displayed at checkout.
Japan
- Free shipping is available on orders of ¥5,000 or more;
- Orders under ¥5,000 are charged a shipping fee of ¥700;
- Estimated delivery time: 3–5 business days.
Mexico
- Free shipping is available on orders of MX$70 or more;
- Orders under MX$70 are charged a shipping fee of MX$69;
- Estimated delivery time: 3–5 business days.
Australia
- Free shipping is available on orders of A$55 or more;
- Orders under A$55 are charged a shipping fee of A$8.99;
- Estimated delivery time: 3–5 business days.
Canada
- Free shipping is available on orders of C$55 or more;
- Orders under C$55 are charged a shipping fee of C$15.99;
- Estimated delivery time: 3–5 business days.
Countries Requiring Air Freight
For countries not covered by the local warehouse or regional shipping offers listed above and requiring air freight, shipping fees are calculated according to the delivery region:
- Certain Asian countries: Shipping fee of US$7, with an estimated delivery time of 5–8 business days;
- Other eligible countries in Europe, South America and Oceania: Shipping fee of US$20, with an estimated delivery time of 7–10 business days.
The final shipping fee and delivery time are those displayed at checkout.
Island Areas and Overseas Territories
Additional shipping fees may apply to certain island areas or overseas territories, such as Guadeloupe, Martinique and Réunion.
Depending on the package weight, an additional fee of US$15–50 may be charged.
3. Delivery Times
Estimated delivery times are as follows:
- United States: 3–12 business days;
- Japan, Mexico, Australia and Canada: 3–5 business days;
- France, Italy, Spain, Germany, the United Kingdom and Portugal: 7–15 business days;
- Other regions: 10–15 business days.
Order processing usually takes 3–5 business days, including quality inspection, packaging and document preparation. Processing time is not included in the delivery times listed above.
Delivery times may be affected by customs clearance, public holidays, weather conditions and carrier transportation restrictions.
Our main logistics partners include FedEx, UPS and Yanwen Express.
If your order is significantly delayed beyond the estimated delivery time, please contact our customer service team. Where applicable, we may resend the package.
4. Taxes, Duties and Other Additional Charges
Orders shipped from our warehouses are sent on a DDU basis, meaning Delivered Duty Unpaid.
The order price may not include import duties, VAT, local taxes or other fees charged by customs authorities or the carrier.
All such charges are the responsibility of the customer. Any additional fees incurred after the package has been shipped must be paid by the customer. HALMAI is not responsible for these charges.
If the customer refuses to pay the applicable duties, taxes or other additional charges, the package may be held by customs, abandoned or returned to HALMAI. In such cases, no refund will be issued.
If the customer refuses delivery of a package that has already been shipped, no refund will be issued for the order.
If you no longer wish to receive your order, please do not refuse the package upon delivery. Contact us first and follow the official return procedure.
5. Warranty and Refund Policy
HALMAI products generally come with a 12-month warranty covering manufacturing defects and quality-related issues.
The warranty does not cover normal wear and tear, accidental damage, misuse, drops, unauthorized modifications or damage caused by the customer.
Eligible orders are covered by a 90-day refund guarantee from the date the original order is delivered.
If the product does not meet your needs during this period, please contact our customer service team:
This warranty and return policy applies to orders purchased through the following channels:
- halmaideals.com;
- The official HALMAI online store;
- The official HALMAI Amazon store.
If you purchased a product through an authorized HALMAI distributor, please contact the distributor directly for after-sales support.
6. Safety Instructions
Before Use
- Do not charge the device using a damaged power cord;
- Only connect the device to a power source that matches the voltage specified on the product;
- Only use the original or HALMAI-approved handpiece, power cord, adapter or charger.
Battery and Charging
- Do not overcharge the device;
- Do not use the device while it is charging;
- Do not charge the device near flammable or explosive materials;
- Do not cover the device with clothing or other materials while charging.
During Use
- Improper use, dropping the device or applying excessive force may damage it;
- Do not operate the device in damp or wet environments;
- Persons under 18 must obtain parental consent and use the device under adult supervision.